Past Due Customers Procedure

Updated 6/22/2020 CG

New Customers First Billing Cycle:

• 1 day past due: Call

• 5 days past due: Mail Invoice & Cover Letter (Disconnection notice)

• Call every day 3-4 times until:

• 15 days past due/30 days since sign up: Disconnect 

Existing Customers Past Due:

If an existing customer has paid bill(s) in the past, 

• 20 days past due: Call 

• 30 days past due: Mail Statement & Call

• 45 days past due: Mail Statement & Cover Letter (Disconnection notice) & Call

• 60 days past due: Disconnect Service

Existing Customers Past Due who respond:

If an existing customer has paid bill(s) in the past and answers our calls/communicates:

• Work with them on a payment schedule (Escalate to Mike Lenwell)