Troubleshooting Customer Slow Speeds

• Ask what the symptoms are

• How if your network set up in your home, are in the same room as your router

• Ask if they’re on the Abundance network for Abundance-2g

• Ask them to run a speed test on speedtest.net (If possible, have them hardwire to the router)

• Look into antenna and run speed test thru UNMS

• If antenna speeds report slower than they should be, escalate to technician

• If antenna speeds are good, it could be a router issue

• Ask the customer if it’s a good time to restart their router

• Once router is restarted, have them run a speed test again

• If speeds are still slow, have them try the other network

• If that doesn’t work, escalate to technician